Strange -
Liam it was only recently someone added we could search in the CRM by email address. Seriously Email address the defacto ID all around the internet, and has been for ages. Previously it was by name only, and if you had email address added from your old lists that did not have a name, you could not find them.
LOL News items, and Media downloads that can't even be sorted by Date - I had a client that had hundreds of these things, and they needed to see by date - client is now gone. Seriously what is more important when looking at News. How old it is or its alphabetical listing.
Don't get me wrong - there are some good things happening, but quite often it's tunnel vision by IT people instead of getting business people involved. I currently have have a problem with Affiliate links, where it looks like they don't work because you need a payment gateway - possibly another lost opportunity.