We have a published app with two folios in it. Several users have complained that when they try to update the app, they get this error: "Cannot install item. Please restart the app and download your purchase again." I have NOT been able to replicate this error on 4 different iPads. However, I have 3 users that are getting this error every time they try to update the folio.
They have tried deleting the app and reinstalling. Same problem.
They have tried several different STRONG WiFi connections, same problem.
One user came to my office. We updated the app on my iPad. Worked fine. Tried on her iPad. Got the error. Same WiFi connection within minutes of one another.
What is going on?!!!