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I'm getting error messages when I try to download a new code, it says my trail hasn't expired but it has. What do I do?

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prof..png

prof. 2.png

These are the two error messages I see most. Anybody have similar experiences with these?

(note: the "available current key" gives a non-valid response when it's typed in, so I know that the problem is on this end)

 

Any help is appreciated.


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