Without proper system information nobody can even begin to guess, but well, CS3? Thailand? This doesn't even merely sound fishy, this stinks like a rotten fish. CS3 is really old and your issues invoking the help anywhere but there clearly point to the usual hacks on network stuff commonly employed with pirated software to prevent computers from contacting Adobe servers. Don't take this personally, but someone screwed you and scammed you for your money.
Mylenium