Wow. Very interesting "customer service" response.
Oh my I hope a version from a few weeks ago isn't "obsolete" in an environment where there are still forums dedicated to Premier Pro CS4 and earlier.
>> We've offered to work with you to find a solution to the problems you've encountered
I believe I've more than adequately described the criteria necessary for me to continue working for Adobe instead of myself. Please note the start date of my post, and then today's date, and then google the most popular adages/idioms of all time. Figuring out solutions with a future is something I admire but choose to leave to the "professionals" who have specifically chosen to spend the invaluable hours of their day on. I've been more than accommodating.
Here's to hoping your next release is compatible and complete.
My advice? Why sure. Instead of using energy to make me feel guilty for needing to avoid something broken so that I can put groceries on the table (and cover my Adobe subscription fee), I would instead focus on scouring the forum and connecting the dozens of similar posts concerning sluggish performance on this release. Then I would carefully browse the thread I've created right here to eliminate all of the "check your system, it's your hardware, what has the user changed" questions from the script and embrace the scientific method handed to you, with zero variables. Unequivocally the old version works for me and the new one doesn't. I am the perfect litmus. I'm no expert - but I would get the lab to test on those cards I am running in crossfire.
I'll check back after I've made up for my 2 week loss.
Emotionally drained, but by golly I will not be made to feel dirty for doing what I had to do to have software that I pay for, and therefore an editor (me), that is finally working once again.