Thank you, Jeff A Wright, for your reply.
(Mac system osx 10.9.5, after crashing the old mac i updated a new mac with a time machine backup.)
After a long time waiting for the hotline, i get help. (sorry, my english is not so good)
the updater didnt work, no options are available, only the animated symbol, that means, the program was calculating (or charging is the right word?)
however. this is, what the helpline told me to do:
I turned off two file folder in the adobe library (AAAm updater and OOBE) and install a new application manager and then
the creative cloud installer. With the CC cleaner tool i turned off cc desktop and cc id creditials, i think before installing the app manager and
cc installer, sorry, dont remember exactly.
then it runs perfect.
Now there is another problem, i am still wondering how long it takes to install illustrator cc 2014. 12% takes 3 hours. the next 27 % takes 2 hours.
I think this unusual, or not?
thanks you for your feedback!
kind regards
Annette Bökkerink
