RossFox
Thank for reporting on your Premiere Elements 13 No Disk issue.
Have you gone through all the suggestions in this thread?
If you have, please consider contacting Adobe via its Adobe Chat. Perhaps it can offer you some remote control of your
computer troubleshooting or have some undocumented troubleshooting for you. This is not Adobe here. Rather user to user.
If interested in the Chat Panel opportunity, then please click on the following link.
Premiere Elements
Adobe ID, Signing In
Adobe ID, Signing In, Account Help
Chat Panel
As of a moment ago, the Chat Panel appeared as active.
If the link does not hold its set, you will need to navigate to the Chat Panel using the above titles as guides.
The titles above are not ideal, but they do lead to an active Chat Panel. It is hoped that the representative
that you reach can help you or transfer you to a department that can.
You can use that same base path to reach Chat Panel to get your money back for the product if you have
purchased the product from Adobe direct within the last 30 days.
Please let us know if you want to try to troubleshoot the issue here (we cannot offer remove control of your
computer troubleshooting).
ATR