Hi desistix,
To be honest my problem was concerned with the supidity of having to install remotely without being able to download the upgrade. In the end I actually had to take my PC home with me and upgrade it there.
There were other issues, also, such as they wouldn't let me upgrade unless I was registered against my company's business account or something stupid like that.
To be honest, destistix, I've recommended to my company that we don't use these cowboys anymore and that we use an alternative package which is just as good. We will NOT be going down the Creative Cloud route; I would rather rub powdered glass in my eyes first!
Kind regards,
Paul.