Re: How do I resolve the error "Another installer is currently running, which must be closed before updating" when updating CC on MacOS 10.9.4?

Hi Rajshree,

I followed instructions 1-4 (although there was no “Creative Cloud” folder to delete in step 2)

But when I ran the installer I downloaded in step 4 it returned the same error message (Error code: 81)  as the updater before hand (see screenshot below).

There is nothing else running except Outlook, Chrome and iTunes.

Any suggestions?

Regards,

Tim Robinson  |  Marketing & Communications Manager

Risk Management Technologies  |  Tel: +61 8 9322 1711  |  Mob: +61 0 402 444 718