Hi Sara,
I am really tired with the many testing and trying.
I have tried many many of the advise and tips given by Adobe and still couldn't install the Acrobat X Pro. This licence is part of my CS6. I tried just downloading Acrobat X Pro and installing but the licence number that I have, just won't be accepted. I really need to use the Pro's features. Is there a way around this? I am hoping to just get a licence replacement for a standalone Acrobat X Pro. i.e. Can I request for a new licence/serial number for a standalone Acrobat Pro? I can give you the licence for my CS6 if you need to. Thanks.
Yours sincerely,
Gabriel